Rogers introduced the opening of a brand new buyer resolution centre in Kelowna, B.C. The corporate began with a digital opening due to the continuing COVID-19 pandemic and says all positions on the centre will likely be work-from-home till it may well safely open the centre.
In response to Rogers, the shopper resolution centre already has over 100 new group members, which have been employed and educated nearly. By 2021, the centre will carry a complete of 350 new jobs to the native economic system.
“Once we first introduced our plan to open this new buyer resolution centre, none of us may have imagined we’d be opening nearly, however we couldn’t be extra excited to welcome our new group from throughout the Okanagan area. In the present day marks an essential step in our plan to ship the very best expertise to our prospects whereas strengthening our dedication to Kelowna with tons of of recent jobs,” stated Rick Sellers, president of B.C. Area at Rogers Communications.
Rogers says that staff on the new Kelowna centre will deal with roughly a million buyer interactions annually. It joins the Burnaby, B.C. group in providing customer support within the Pacific Time Zone. It’s value noting that Rogers opened its Burnaby Buyer Answer Centre in September 1995, and it’s celebrating its 25th anniversary. The Burnaby group has grown to 600 individuals and has dealt with over 30 million calls since opening.
Lastly, the brand new Kelowna Buyer Answer Centre additionally includes a Downie Wenjack Legacy Space designed by native Indigenous artists from the Okanagan area. The area is devoted to elevating consciousness and understanding of Indigenous artwork, historical past and tradition. These can take a video tour of the space here.
